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Draft BEREC Report on Terminating Contracts and Switching Provider BoR (18) 229
0 days left (ends 18 Jan)
BEREC invites stakeholders to comments on the draft BEREC Report on Terminating Contracts and Switching Provider.
The ability and willingness of consumers to terminate contract or to switch between service providers is in the respect of electronic communications services (ECS) a key facilitator of consumer choice and effective competition in a competitive telecommunications environment. All consumers should have the right to choose their service provider at any time.
This report collates information on the approaches to switching across different communications services focusing on nine categories. It discusses the processes used in MS and the applicable rules in each MS to ensure that there are robust safeguards and adequate protection for consumers against any failures or drawbacks within the switching process.
This public consultation will run from 12 December 2018 to 18 January 2019, 17:00 CET.
Enquiries about the consultation, including registration problems with the online platform, should be sent to the following email address: BEREC_PC_Contract_Termination@berec.europa.eu
LEVEL OF AGREEMENT
MOST DISCUSSED PARAGRAPHS
MOST ACTIVE USERS
 “NI-ICS” represent Number-Independent Interpersonal Communications Services defined in Article 2(7) of the EECC (as currently drafted before the final text has been settled).
 AT, BE, BG, CH, CY, CZ, DE, DK, EE, EL, ES, FR, HR, HU, IE, IT, LT, LV, LU, MT, NO, NL, PL, PT, RO, RS, SE, SI, SK, TR.
 AT, BE, CH, CY, CZ, DE, EE, EL, ES (only for contracts concluded by phone), FR, HU, HR, IE, IT, LT, LU, MT, NO, PL, PT, RO, RS, SK, SI, TR
 AT, BE, CH, CY, CZ, DE, EE, EL, ES (only for contracts concluded by phone), FR, HR, HU, IE, IT, LT, LU, MT, NO, PL, PT, RO, RS, SK, SI.
 For example, in Hungary, the end-user is required to complete an identification process which can be stipulated in the general terms and conditions of the subscriber’s contract. In Spain, the switching request must come properly identified by the end user and with the end user’s express consent.